Terms and Conditions

Last Updated:17/08/2026

Welcome to Go Savaari. These Terms and Conditions (“Terms”) govern your access to and use of the Go Savaari web and mobile application platform (the “Platform”) and the booking of travel services made available through it. Please read these Terms carefully. By accessing, browsing, or using the Platform, or by making a booking through it, you agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or policies referenced herein. If you do not agree to these Terms, please do not access or use the Platform.

1. Definitions

• “Platform” refers to the web or mobile application provided by Go Savaari for Users to book travel services.
• “User”, “you”, or “your” means any individual or entity using the Platform to book Services.
• “Service Provider” means the independent third parties offering travel services, including transportation or other related services, through the Platform.
• “Services” means the transportation and related travel services made available for booking through the Platform, including outstation cabs, airport transfers, local rentals, and one-way trips.
• “Booking” means a confirmed reservation of Services made by a User through the Platform.
• “Fare” means the total amount payable by a User for a Booking, inclusive of applicable taxes and other charges disclosed at the time of booking.
• “Account” means the registered profile created by a User to access the Platform.
• “Go Savaari”, “we”, “us”, or “our” refers to [Legal Entity Name], the company operating the Platform, as further identified in Clause 2.

2. About Go Savaari

The Platform is owned and operated by [Legal Entity Name], a company incorporated under the Companies Act, 2013, bearing Corporate Identification Number (CIN) [Insert CIN], having its registered office at 132, 133, 14th Main 8th F Cross Rd, BCC Layout, Attiguppe, Bengaluru, Karnataka 560040, and GSTIN [Insert GSTIN] (“Go Savaari”).

3. Eligibility

3.1 To use the Platform and avail Services, you must be at least 18 years of age and competent to enter into a legally binding contract under the Indian Contract Act, 1872.

3.2 By using the Platform, you represent and warrant that you meet the above eligibility requirements and that all information provided by you is accurate, current, and complete.

4. Account Responsibilities

4.1 You may need to create an Account to access certain Services. You agree to provide accurate, current, and complete information during registration and to keep such information up to date.

4.2 You are solely responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

4.3 You must notify us immediately of any unauthorized use of your Account or any other breach of security.

4.4 We reserve the right to suspend, restrict, or terminate your Account at our sole discretion, with or without notice, in cases of misuse, fraud, or violation of these Terms, or as required by applicable law.

5. Use of Services

5.1 By using our Services, you agree to abide by all applicable laws and platform-specific policies.

5.2 The Platform serves as a technology marketplace connecting Users with independent third-party Service Providers. Go Savaari does not itself own, operate, or control any vehicles, and does not employ the drivers or other personnel engaged by Service Providers. The contract for the actual provision of transportation services is between the User and the Service Provider.

5.3 Go Savaari acts solely as an intermediary within the meaning of the Information Technology Act, 2000 and the rules made thereunder, facilitating bookings and payments between Users and Service Providers.

5.4 You are responsible for ensuring the accuracy of all information provided during booking, such as pickup location, drop location, contact details, and service requirements. Go Savaari is not responsible for any loss, delay, or additional charges arising from inaccurate information provided by you.

6. Booking, Pricing, and Payment

6.1 Pricing for Services is dynamic and subject to change based on availability, demand, distance, vehicle category, and other factors. The applicable Fare will be displayed to you prior to confirmation of your Booking.

6.2 The price shown at the time of booking will include all mandatory charges known to us at that time, including applicable taxes. Additional costs such as tolls, parking, state permit charges, or other charges not ascertainable in advance may apply and are to be borne by the User, and will be communicated as and when they arise.

6.3 Payments may be made through the payment methods made available on the Platform, including cash, UPI, net banking, debit/credit cards, or digital wallets, as applicable.

6.4 In case of a failed, delayed, or disputed transaction, you agree to cooperate with Go Savaari and the relevant payment processor to resolve the issue. Go Savaari shall not be liable for losses arising from errors attributable to third-party payment gateways or banks, except to the extent caused by our own fault.

6.5 We reserve the right to introduce, modify, or withdraw any pricing structure at our sole discretion.

7. Cancellation, No-Show, and Refund Policy

7.1 Users can cancel Bookings according to the cancellation terms provided at the time of booking.

7.2 If a User is not present at the designated pickup location within [Insert waiting time, e.g., 10 minutes] of the scheduled pickup time and cannot be reached using the contact details provided, the Booking may be treated as a “No-Show,” and applicable cancellation or no-show charges shall apply.

7.3 Refunds, if applicable, will be processed to the original payment method within [Insert number of days] after deducting any applicable cancellation or service charges.

7.4 Go Savaari reserves the right to cancel a confirmed Booking due to unavailability of a Service Provider, force majeure events, or safety concerns, in which case any amount paid shall be refunded in full unless otherwise stated.

8. User Conduct

While using the Platform and availing Services, you agree that you shall not:

• provide false, misleading, or fraudulent information;
• use the Services for any unlawful, unauthorized, or fraudulent purpose;
• consume alcohol, tobacco, or any intoxicating substance inside a Service Provider’s vehicle, where prohibited;
• cause damage to the vehicle or any property of the Service Provider;
• behave in a manner that is abusive, threatening, or harasses the driver or any other person;
• request the driver to violate any traffic, motor vehicle, or other applicable law.

Any violation of this Clause may result in immediate termination of the Service, suspension or termination of your Account, and liability for any resulting damage or loss, without prejudice to any other rights or remedies available to Go Savaari.

9. Promotions, Discounts, and Referral Programs

9.1 From time to time, Go Savaari may offer promotional codes, discounts, referral bonuses, or other offers (“Promotions”), subject to specific terms communicated at the time of the Promotion.

9.2 Go Savaari reserves the right to modify, suspend, or withdraw any Promotion at any time, and to disqualify any User engaging in fraudulent or abusive use of a Promotion, including forfeiture of any associated benefit.

10. Insurance and Safety

10.1 Go Savaari requires Service Providers registered on the Platform to comply with applicable licensing, permit, and insurance requirements under Indian motor vehicle laws. Go Savaari does not independently verify insurance coverage for every trip and makes no warranty regarding the existence, adequacy, or validity of any insurance policy maintained by a Service Provider.

10.2 Users are advised to review any safety and insurance information made available on the Platform before availing Services.

10.3 In the event of an accident, injury, or loss during a trip, the User’s recourse shall primarily be against the relevant Service Provider and applicable insurance, in accordance with applicable law.

11. Intellectual Property

11.1 All content on the Platform, including the Go Savaari name, logo, trademarks, software, design, graphics, and text (collectively, “IP”), is the property of Go Savaari or its licensors and is protected under applicable intellectual property laws.

11.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial use only. You may not reproduce, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

12. Electronic Communication

By using the Platform, you agree to receive electronic communications via email, SMS, push notifications, WhatsApp, or other electronic means. All legal requirements for written communication are satisfied through these electronic means.

13. Privacy and Data Protection

13.1 We collect, use, store, and process your personal data in accordance with our Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023 and the rules made thereunder.

13.2 Your consent to the processing of your personal data for the purposes described in the Privacy Policy is obtained through your affirmative action in using the Platform and providing such data. You may withdraw consent or exercise your data protection rights as described in the Privacy Policy.

13.3 In the event of a personal data breach affecting you, we will take steps in accordance with applicable law, including notifying the relevant authorities and affected Users where required.

14. Limitation of Liability

14.1 The Platform and Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Go Savaari disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

14.2 Go Savaari shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, or data, arising out of or in connection with your use of the Platform or Services.

14.3 Go Savaari acts only as an intermediary and shall not be liable for any service-related issues, including delays, cancellations, or incidents arising from a Service Provider’s actions. Except in cases of gross negligence or wilful misconduct on the part of Go Savaari, our aggregate liability arising out of or relating to these Terms or the Services shall not exceed the total Fare paid by you for the Booking giving rise to the claim.

14.4 Nothing in these Terms shall limit or exclude liability that cannot be limited or excluded under applicable law.

15. Indemnification

You agree to indemnify, defend, and hold harmless Go Savaari, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with: (a) your use or misuse of the Platform or Services; (b) your violation of these Terms; or (c) your violation of any applicable law or the rights of any third party.

16. Force Majeure

Go Savaari shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including natural disasters, adverse weather, strikes, riots, civil unrest, government action, pandemics, or failure of third-party networks or systems.

17. Modification, Suspension, and Termination of Services

17.1 We may modify or discontinue any aspect of the Platform or Services at any time. Users will be notified in case of any major changes, through the Platform or via the electronic communication channels described in Clause 12.

17.2 We reserve the right to suspend or terminate your access to the Platform, with or without notice, in the event of a violation of these Terms, suspected fraud, or as required by law.

17.3 Upon termination, all provisions of these Terms which by their nature should survive termination (including Clauses 11, 14, 15, and 19) shall survive.

18. Grievance Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines) Rules, 2021, Go Savaari has appointed a Grievance Officer to address complaints and grievances relating to the Platform and Services:

Email: bookings.gosavaari.in@gmail.com
Contact Number: 9845878989
Address: 132, 133, 14th Main 8th F Cross Rd, BCC Layout, Attiguppe, Bengaluru, Karnataka 560040

The Grievance Officer shall acknowledge receipt of any complaint within 48 (forty-eight) hours and shall endeavour to resolve the complaint within 1 (one) month from the date of receipt, in accordance with applicable law.

19. Governing Law and Dispute Resolution

19.1 These Terms shall be governed by and construed in accordance with the laws of India.

19.2 Any dispute, controversy, or claim arising out of or relating to these Terms shall first be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended.

19.3 The arbitration shall be conducted by a sole arbitrator appointed mutually by the parties, or, failing agreement within 30 days, appointed in accordance with the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Bengaluru, and the language of arbitration shall be English.

19.4 Subject to Clause 19.2, the courts at Bengaluru shall have exclusive jurisdiction over matters arising out of or in connection with these Terms.

20. Miscellaneous

20.1 Severability: If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

20.2 Waiver: No failure or delay by Go Savaari in exercising any right under these Terms shall operate as a waiver of that right.

20.3 Entire Agreement: These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Go Savaari regarding your use of the Platform.

20.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Go Savaari may assign these Terms without restriction.

20.5 Notices: Any notice required under these Terms shall be sent to the contact details provided by the respective party and shall be deemed delivered in accordance with Clause 12.

21. Changes to the Terms

We may update these Terms periodically. The latest version will always be available on our Platform, and continued use of the Platform signifies your acceptance of any updated Terms.

22. Contact Information

For any inquiries or issues, please contact us at:

Email: bookings.gosavaari.in@gmail.com
Mobile: 9845878989
Address: 132, 133, 14th Main 8th F Cross Rd, BCC Layout, Attiguppe, Bengaluru, Karnataka 560040